1. Bookings and Reservations

1.1 Deposit and Payment

• Deposit Requirements:

  • 0% deposit for one-day safaris/tours

  • 20% deposit for 2–3-day safaris/tours

  • 30% deposit for 4–6-day safaris/tours

  • 40% deposit for 7–12-day safaris/tours

  • 50% deposit for combined Kenya/Tanzania safaris

1.2 Balance Payment

• Remaining balance is due:

  • 1–6 days prior to arrival when paying via card

  • On the safari day when paying in cash (using current exchange rate at the time of payment)

1.3 Payment Methods

• Bank Wire Transfer in USD or Euros

• Credit/Debit Card: No transaction fees for full invoice payments. Card companies may apply international transaction fees

1.4 Reservation Confirmation

• Reservations are confirmed upon receipt of the deposit

1.5 Fair Pricing

 Book a journey with us and be part of something meaningful. At Quinn Drive, we proudly donate  5% of our profit to support children battling cancer, helping fund essentials, treatment, care, and hope fora  brighter tomorrow. 

2. Payment and Refund Policy

2.1 Cancellation by the Customer

• Written cancellations are required. Refunds are as follows:

  • 60+ days: 90% refund

  • 45–59 days: 60% refund

  • 30–44 days: 50% refund

  • 15–29 days: 25% refund

  • Less than 14 days: No refund

2.2 Refund Method

• Refunds credited to the original payment method within six months. A 5% administrative fee applies

3. Changes and Cancellations by Quinn Drive Safaris

• We reserve the right to make reasonable changes to itineraries, services, or accommodations. Major changes will be communicated promptly with alternatives offered

4. Customer Special Requests

• Requests (dietary, accessibility, etc.) must be communicated at booking. Quinn Drive Safaris will make reasonable efforts to accommodate

5. Limitation of Liability

5.1 Third-Party Service Providers

• We coordinate with third-party providers (lodges, airlines) and are not liable for delays, injuries, or losses caused by them

5.2 Risk Acknowledgment

• Participation in activities is at your own risk. Quinn Drive Safaris is not responsible for unforeseen events like wildlife encounters, weather disruptions, or road conditions

6. Safety

6.1 Client Responsibilities

• Follow guides and staff instructions to ensure safety

6.2 Travel Insurance

• Comprehensive travel insurance is required for all participants, covering cancellation, medical emergencies, personal accidents, and baggage loss. Overseas travelers must provide insurance details upon booking

7. Behavior and Code of Conduct

• Respect fellow travelers, staff, and local communities. Disruptive behavior or failure to follow safety guidelines may result in removal from the tour without a refund

8. Liability

8.1 Baggage Responsibility

• Baggage is carried at the client’s risk. Unsafe or oversized items may be excluded

8.2 Responsibility for Clients from Other Agents

• Quinn Drive Safaris assumes responsibility for clients during the tour when referred by agents. Agents remain responsible for pre-arrival booking accuracy

9. Data Protection

9.1 Data Confidentiality

• Customer data is handled confidentially and only used for booking management

9.2 Data Sharing

• Personal data is shared only with third parties directly involved in fulfilling bookings

9.3 Data Deletion

• Data is securely deleted after completion of the booking in accordance with data protection regulations

10. Publicity and Image Use Rights

• Quinn Drive Safaris may use photos or videos taken during tours for promotional purposes. Notify us in advance if you do not wish to appear

11. General Booking Conditions

11.1 Passports and Visas

• Clients are responsible for ensuring valid travel documents. Guidance can be provided upon request

11.2 Flight Arrangements

• Clients are responsible for reconfirming flights and informing us of changes

12. Transport

• Overland safaris use 4×4 Land Cruisers with sliding windows for optimal viewing

• Open-sided safari vehicles may be used within reserves for fly-in packages

13. Law and Jurisdiction

• All terms are governed by Kenyan law. Disputes will be resolved through arbitration or, if necessary, in Kenyan courts

Acknowledgment

• By paying the deposit, clients confirm they have read, understood, and agreed to these terms.